Customer Service

Frequently Asked Questions

Q. What is the status of my subscription?
A. Not sure when your subscription expires? Just take a look at the mailing label on your magazine. In the upper-right corner of the label, you’ll find the expiration month/year. If you have trouble finding the expiration date, just call or e-mail us.

Q. Have you received my renewal payment?
A. If you’ve already mailed your payment for a renewal and want to make sure we’ve received it, call or e-mail customer service for verification.

Q. How can I change my address?
A. If your address has changed, please call or e-mail us with your information. We will need your old and new address. Please allow three to five weeks for the change to become effective.

Q. How do I order a gift subscription?
A. Magazine subscriptions are a great gift-giving option. Either order online, or simply provide us with your name, address and phone number along with the recipient’s name and address and your credit card number and expiration date or check/money order, and we’ll send a gift card to the recipient announcing you as the donor.

Q. How do I order back issues?
A. Back issues are not considered part of a subscription order. However, available back issues can be ordered for $8, which covers the cost of the issue plus first-class shipping and handling. You can pay with check, money order or any major credit card. When ordering, please include the exact cover date of the issue along with the name of the magazine and the number of copies you’d like to receive.

Q. After an issue is mailed, how long does it take to reach me?
A. Standard delivery time is 7-10 business days. If you would like to receive your issue sooner, you can upgrade your delivery method for an additional charge. Please see the following question for more information.

Q. Can I get my issues sooner?
A. Most subscriptions can be upgraded to wrapped, a brown wrapper that hides identity (7-10 business days), 1st Class (3-5 business days), FedEx Ground (3-5 business days), FedEx 2-Day (2 business days) or FedEx Overnight (next business day). Call or e-mail us for rates.

Q. I recently renewed my subscription, and now I am getting duplicate issues. What should I do?
A. If you are receiving duplicate issues, please e-mail or call us. Once we’re aware of the problem, the two accounts will be combined, and you’ll receive credit for any duplicate issues.

Q. What is my subscription ID number?
A. Your subscription ID number is located on the mailing label directly above your name. It starts with zeros. You can use this number to access your online issue of the magazine. It is also helpful to have it ready when calling our 800 number for subscription questions.

Q. What do I do if I receive a damaged issue or miss an issue?
A. If you receive a damaged issue, call or e-mail our customer service center. We will either replace the issue or extend your subscription to make up for the damaged issue. If you have missed an issue, please call us to make sure your address and payment status are up-to-date. If there are no problems with your account, we will either replace the issue or extend your subscription to make up for the missed issue.

Contacting Customer Service

Write to:

Krause Publications
700 East State Street
Iola, WI 54990-0001

Email: info@krause.com

Call:

800-258-0929
Monday – Friday, 7am – 8 pm CST
Saturday, 8am – 2pm

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